1. Identification of the owner and general information

ALMATRICHI is the commercial name of the company PALERMO SISTERS SL These Terms and Conditions regulate access to and use of the website www.almatrichi.com (hereinafter, the Website) owned by PALERMO SISTERS SL (hereinafter, ALMATRICHI), with CIF B-86741865 and registered office at Paseo del General Martínez Campos, 42 under 1 28010 Madrid as well as the services and products offered by ALMATRICHI on its website.

ALMATRICHI offers this website subject to these Terms and Conditions. By visiting the website or using the services or applications of the website, the user accepts these Terms and Conditions.

For the access to the Web site the registration of the Users will not be required. However, in order to contract any of the services offered by ALMATRICHI, the User's registration and acceptance of these conditions will be required before formalizing the payment. Through the website, ALMATRICHI offers Users products of the brand ALMATRICHI.

These Terms and Conditions of ALMATRICHI described below define the rights and obligations of ALMATRICHI and the Users within the framework of the Website.

These are the only Terms and Conditions applicable to the use of the Website (without prejudice to the fact that specific services may exist for certain services) and to the contracting of orders through the Website and replace any other conditions, except by prior agreement and in writing between ALMATRICHI and the User.

2. User Data

In order to acquire the products offered through the Website it will be necessary for the User to register through the registration form available on the Website.

The User will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to his computer and access codes to avoid possible unauthorized uses.

In the event that the User has reason to believe that his / her data have been brought to the attention of a third party, or if they have been used in an unauthorized manner, or are likely to be used, he / she must immediately communicate this situation to ALMATRICHI.

The User must verify that their data is correct and complete and inform ALMATRICHI when there is any variation and / or modification in the information provided in the purchase process.

3. Orders and conditions of sale

The services and products offered through the ALMATRICHI Website are intended for the purchase by Users of ALMATRICHI brand products.

To be able to contract an order from ALMATRICHI, the User must be older than 18 years.

From the Website www.almatrichi.com, ALMATRICHI will send orders to any part of the world.

To place orders through the Website, the User must provide a series of data prior to the hiring, through the purchase form, and that will be necessary to manage your purchase order.

4. Price, payment method and discount codes

Once the form data is completed, the User must proceed to pay the order through the means of payment specified on the Website.

After the payment is made, the User will receive an e-mail confirming the order, which will include a summary of the items purchased, the mode of shipment requested and the destination address.

If at the time of payment there is an incident that prevents payment, the user will receive an automatic payment error message and your order will not be processed until the payment process is completed successfully.

The prices of the services are expressed in Euros (€), including taxes and management and shipping costs, the amount of which will be indicated at the time of the final confirmation of each order.

All the prices shown are final prices, the Value Added Tax (VAT) being expressly included, without prejudice to the fact that the user will have at all times information disaggregated of the price of the product.

In the case of the Canary Islands, VAT will be excluded when making the payment of the order. ALMATRICHI may periodically offer discount codes to its Users. These discounts may only be applied in accordance with the instructions specified by ALMATRICHI with respect to each code, and in any case, Users may only use a single code per order.

The use of discount codes will not be compatible with certain promotional actions and collections.

5. Information about the products and services of ALMATRICHI

The data included in the website in each description of the products and services, in their photographs, graphic or iconographic representations or videos, have a merely informative function. Therefore, ALMATRICHI declines any responsibility for the appearance of errors in said information, although it undertakes to take all the measures available to correct as soon as possible the aforementioned errors or omissions after having been informed of them.

6. Returns and right of withdrawal

6.1 Returns for manufacturing defects.

The User may return to ALMATRICHI, free of charge, any product that has a manufacturing defect. Taking into account the nature of the contracted products, the User will have a period of one month from when he became aware of the lack of conformity of the product to inform ALMATRICHI of his lack of conformity with them. If this period is exceeded, any damages will be assumed by the User.

The return of products that have manufacturing defects in them, will not entail any additional cost for the User.

To formalize the return, the User must contact ALMATRICHI within the one month deadline, in the following contact form, indicating the product or products to be returned, attaching a photograph and a detailed list of the defects appreciated in them.

Once ALMATRICHI has received the User's communication, it will inform you within 3 -5 business days if the product is returned or not. In the event of the return, ALMATRICHI will indicate to the User the form of collection or delivery to their offices / warehouses of the defective product.

The warehouse to which Users can send the defective product is: ALMATRICHI, Carretera de Fuencarral, 66, 28108 Alcobendas, Madrid.

Each product to be returned must be unused and with all its labels, packaging and, if applicable, original documentation and accessories that came with it. If this is not done by the User, ALMATRICHI reserves the right to refuse the return.

Once the product has been received and the defects verified, ALMATRICHI will allow the User to replace the product with another of identical characteristics, unless this option is objectively impossible or disproportionate for ALMATRICHI. In the event that for reasons of lack of stock could not proceed to send another product of identical characteristics, the user may choose to terminate the contract (ie, the refund of amounts paid) or request the shipment of another model that The User voluntarily chooses.

The delivery of the product of identical characteristics or the new model that the User chooses, as appropriate, will be made in the next 3-5 business days from the date that ALMATRICHI will confirm to the User the replacement of the defective product or the shipment of the new model.

The substitution, the sending of a new model or the resolution of the contract will not imply additional expenses for the User.

If the User resolves the contract, ALMATRICHI will carry out the return of the entire amount paid to the User for the purchase of the defective product (including shipping costs).

ALMATRICHI informs Users that the term of the return of the amounts paid will depend on the payment method that the User would have used when buying the product: -If the User has made the payment by credit / debit card, ALMATRICHI will will return the amount paid within a period of 14 calendar days since the User decided to terminate the contract.

-If the User has made the payment through PayPal, ALMATRICHI will refund the amount paid within a period of 24-48 business hours since the User decided to terminate the contract.

6.2 Withdrawal.

In the event that the User is not satisfied with the products received in his order, the User, pursuant to the General Law for the defense of Consumers and Users, will have a period of fourteen (14) calendar days to return the entire of the order or, if you prefer, you can return any of the products that make up the total order and all without any penalty and without the need to indicate the reasons.

However, the User must be responsible for the direct cost of return to ALMATRICHI, whether you return the order in full or if you decide to return only some of the products of the order. To formalize the return, you must contact ALMATRICHI in the following form.

Once this communication has been received, ALMATRICHI will indicate the way to send the order to its offices or warehouses.

The User may send the product to the following offices / warehouses of ALMATRICHI: ALMATRICHI, Carretera de Fuencarral, 66 28108 Alcobendas, Madrid.

ALMATRICHI is not responsible for the courier company that the User contracts for the return of the order. In this sense, ALMATRICHI recommends the User to require the courier company to provide proof of delivery once the courier has deposited the product in the offices / warehouses of ALMATRICHI, so that the User has proof that the product has been delivered correctly to ALMATRICHI.

The costs of the return of the order (such as shipping costs through courier companies) will be borne directly by the User.

The product must be unused and with all its labels, packaging and, if applicable, documentation and original accessories that came with it.

If this is not done by the User or if the product has suffered any damage, the User accepts that the product may suffer a depreciation or that ALMATRICHI may refuse the return.

Once ALMATRICHI receives the order and verifies that it is in good condition, ALMATRICHI will proceed to return all the amounts paid by the User.

If the User decides to return the order in full, ALMATRICHI will return to the User all the amounts paid by the User (including the shipping costs).

If the User only wishes to return one or some of the products that were part of the order, ALMATRICHI can not return the shipping costs that the User has paid for the entire order.

ALMATRICHI informs Users that the term of the return of the amounts paid will depend on the payment method that the User had used when buying the product:

-If the User has made the payment by credit / debit card, ALMATRICHI will refund the amount paid within a period of 14 calendar days since the User decided to terminate the contract.

-If the User has made the payment through PAYPAL, ALMATRICHI will refund the amount paid within a period of 24-48 business hours since the User decided to terminate the contract. In any case, ALMATRICHI will return the amounts paid as soon as possible and, in any case, within the 14 calendar days following the date on which the User has informed of its decision to withdraw from the contract.

7. Product change policy

ALMATRICHI does not accept the exchange between a product purchased by the User for another product that is offered on the Website.

In case the User wants to make the change in a product, he must exercise his right of withdrawal on it according to the provisions of the 6.2 clause and then buy the new product he wants.

8.- Use of the Website

The use of the Website for fraudulent purposes, or related to criminal offenses or illicit activities of any kind is not allowed.

It is also prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, that is, otherwise insulting or reprehensible to third parties, or whose content contains computer viruses, political advertising, advertising content, chain mail, mass mailing or any other type of "spam" and, in general, any type of inconvenience or inconvenience unnecessary.

The User undertakes to make a lawful, diligent, honest and correct use of all information or content accessed through the Website or third-party websites that are accessed through the Website links, all under the principles of good faith and with respect at all times to the current legislation and these Terms and Conditions.

Likewise, the User acquires the commitment not to provoke, maliciously or intentionally, any damage or prejudice that may undermine, alter the Website itself, or introduce or spread computer viruses that may produce unauthorized alterations of the contents or systems of the Website.

ALMATRICHI reserves the right to deny access to the Website or even cancel orders to Users who misuse the contents and / or breach any of the conditions that appear in this document.

9. Intellectual or Industrial Property

The intellectual property rights of the page www.ALMATRICHI.com, its source code, design, navigation structures and the various elements contained therein are the property of ALMATRICHI, who is responsible for the exclusive exercise of the exploitation rights thereof in any form and especially, the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation.

ALMATRICHI informs that it does not grant license or express or implicit authorization whatsoever on the rights of intellectual and / or industrial property or on any other right or property related, directly or indirectly, with the contents included in the Website. The total or partial reproduction of the contents of the Website is totally forbidden, even by means of a hyperlink, without the express written consent of ALMATRICHI. The unauthorized use of these contents will give rise to the legally established responsibilities.

10. Hyperlinks

Hyperlinks contained in the website may direct to third-party websites. ALMATRICHI does not assume any responsibility for the content, information or services that may appear on said sites, which shall be understood as offered exclusively by ALMATRICHI, and which in no case imply any relationship, acceptance or endorsement between ALMATRICHI and the persons or entities holders of such content or owners of the sites where they are.

11. Partial nullity

In the event that any Clause of these Terms and Conditions is declared void, the other Clauses will remain in force and will be interpreted taking into account the spirit of these Terms and Conditions.

12. Modifications

The information that appears on this Website is current as of the date of its last update. ALMATRICHI reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The entry into force of the modifications of the Terms and Conditions will take place from the moment of its publication on this Website.

13. Campaign customization

The User is subject to a random campaign, so the terms relating to the shipment applicable to each order may vary randomly. The personal data of the User will not be taken into account as a variable when determining the particular conditions of each order.

14. Notifications

All communications between ALMATRICHI and the User regarding the contracting of orders through the Website, will be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.

15. Language

ALMATRICHI can translate the present Terms and Conditions, its Privacy Policy, or any other operational standard, policy or procedure that may be published on the Website. The Spanish version will prevail in case of conflict.

16. Ethical policy on suppliers

As a prestigious and reliable company, committed to the goal of providing high quality products to its customers, ALMATRICHI recognizes its obligation to ensure that suppliers act ethically. We expect our suppliers to provide on a regular basis an environment that protects the health and safety of employees, in addition to their basic human rights. All providers must comply with their national employment laws and regulations, in particular with respect to the following:

• Minimum age to work

• Freely chosen employment

• Health and security

• Freedom of association and right to collective bargaining

• Absence of discrimination

• Absence of painful or inhuman treatment

• Working hours

• Salaries

• Labor conditions

ALMATRICHI will never consciously acquire supplies from countries that do not comply with the mentioned principles. We also expect our suppliers to transfer these principles to deal with their own suppliers. Due to the sometimes complex nature of the supply chain of our suppliers, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as ALMATRICHI continues to grow, it recognizes the importance of taking the initiative and doing everything possible to defend the rights of the people involved in the manufacture of its products.

17. Applicable legislation and jurisdiction

These Terms and Conditions are subject to Spanish legislation. The parties, in accordance with the Royal Legislative Decree 1 / 2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts and Tribunals of the place of residence of the User.

Also, by virtue of the provisions of Regulation (EU) No. 524 / 2013 of the European Parliament and of the Council, of 21 of May of 2013, concerning the resolution of online litigation in consumer affairs, ALMATRICHI informs you that, in In the event of a dispute, the resident user of the European Union may go to the "Online Platform for Conflict Resolution" developed by the European Commission, in order to try to resolve extrajudicially any dispute arising from the provision of services by the European Union. ALMATRICHI.

To access the "Online Platform for Conflict Resolution" you can do so through the following link: http://ec.europa.eu/consumers/odr/

In any case, ALMATRICHI notifies the User that it has a Claim Form through which you can make any complaint or claim in relation to the services provided by ALMATRICHI.
We use our own and third-party cookies to improve your user experience. If you continue browsing, we assume that you accept our Policies Cookies y Privacy
Okay I accept
Can we help you in something?