Order tracking

Our messaging company, Tipsa, will send you an email with your tracking once your order has been prepared and removed from the warehouse. When you receive it, you can enter it in the Tipsa tracking page: https://www.tip-sa.com/localizacion-envios

If your tracking does not work do not worry, keep in mind that Tipsa takes a few hours to enter your tracking in the system and only sends in working days, try to try later.

If your order passes through a customs office, we are not responsible for the additional expenses that this entails.

If you make a return to another address of the facilitated by email we are not responsible for your loss.

TIME AND SHIPPING COSTS

1.-Peninsula

The shipment of the items purchased in Almatrichi.com will be delivered within a period of approximately 3 to 5 business days. The shipping cost will be 4,60 € on orders less than 100 €.

You can also request the 24h Urgent Urgent shipping from the time the order was placed, at a cost of 6,50 € as long as the order is placed before the 10: 00h.

It will not be possible to send orders to military bases or post office boxes.

2.-Canary Islands

The shipment of the items purchased in Almatrichi.com will be delivered within a period of approximately 4 to 5 business days. The shipping cost will be 10,50 € on orders less than 100 €.

It will not be possible to send orders to military bases or post office boxes.

3.-Ceuta

The shipment of the items purchased in Almatrichi.com will be delivered within a period of approximately 4 to 5 business days. The shipping cost will be 20 € on orders less than 100 €.

It will not be possible to send orders to military bases or post office boxes.

4.-Portugal

Delivery within a period of 4-5 days. The shipping cost is 6,20 € on orders less than 100 €.

5.-Rest of Countries

Shipments to other countries are managed through the Mailboxes company, which will send you an email with your tracking once your order has been prepared and removed from the warehouse.


-Andorra: Delivery within a period of 4-5 days. The shipping cost is 10 € on orders less than 100 €.

-France and Italy Delivery within 4-6 business days. The shipping cost is 15 € on orders less than 100 €.

-Belgium, Holland, Germany, Scotland, Wales and England. Delivery within 4-6 business days. The shipping cost is 16 € on orders less than 100 €.

-Denmark, Ireland, Finland and Sweden. Delivery within 4-6 business days. The shipping cost is 22 € on orders less than 100 €.

-Norway and Switzerland. Delivery within 4-6 business days. The shipping cost is 35 € on orders less than 100 €.

-Resto of countries of the European Union. Delivery within 4-6 business days. The shipping cost is 28 € on orders less than 100 €.

-The United States, Canada. Delivery within 4-6 business days. The shipping cost is 40 € on orders less than 100 €.

-Méjico, Argentina, Brazil, Colombia and Ecuador. Delivery within 4-6 business days. The shipping cost is 55 € on orders less than 100 €.

APPLICABLE TAXES

The price of the commercialized products is indicated next to the descriptive sheet of each of them and include the Value Added Tax (VAT). If any other tax were applicable, this would be indicated.

DEFECTIVE PRODUCTS

If you receive any defective product send us images to atencionalcliente@almatrichi.com where the damage is clearly shown to be able to verify it and give you a solution.

WRONG ORDER

If you receive your order incorrectly send us an image to atencionalcliente@almatrichi.com where you will appreciate everything you have received with their respective references in the box and we will give you a solution once the content has been verified.

ORDER RETURN

If you wish to exercise your right of withdrawal, please fill in the following form and send it to atencionalcliente@almatrichi.com

The right of withdrawal consists of rescinding a contract, returning all or part of the merchandise acquired to our offices. If it is all the merchandise purchased and sent by courier, the original shipping costs will not be reimbursed (the shipping costs of the return being paid by the customer). This must be done before 14 days have passed since the receipt of the goods.

WITHDRAWAL FORM

ALMATRICHI

Carretera de Fuencarral, 66 28108 Alcobendas, Madrid I hereby inform you that I am withdrawing from my contract to purchase the brand's products: - Order on ________ of _________ / received on __________________ [indicate contract date / date of receipt of the order] _____________________ [Name of the consumer and user] _____________________ [Domicile of the consumer and user]

Date

CARE OF THE GARMENTS

-Wash the garment separately in color section.
-Plan for the reverse.
-Do not use bleach.
-Do not use dryer.
-Wash by hand or soak.
-Period of short washing.

PAYMENT METHODS

Credit cards: Visa, MasterCard, American Express

Debit cards: Visa, MasterCard, American Express

PayPal.

I WANT TO SELL ALMATRICHI IN MY STORE

If you are interested in being an authorized Almatrichi salesperson, please write to atencionalcliente@almatrichi.com

I WANT TO WORK IN ALMATRICHI

If you want to work with us you can send us your CV via email and we will take it into account for future selection processes if your profile fits with what we are looking for. (atencionalcliente@almatrichi.com).

DRAWS AND PROMOTIONS

The commercial draws and prizes distributed through our social networks are exempt from commercial value and therefore guarantee; If a defect is detected in its reception, please notify atencionalcliente@almatrichi.com as soon as possible. No changes and refunds are accepted.

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